We want you to be pleased with your purchase. If you are unhappy with the quality or workmanship of any item you purchase through our website, we will refund the purchase price (less shipping & handling) upon return of the item(s) to us. Items must be returned in the same condition as originally sent, including packaging (if applicable). We are not responsbile for items lost or damaged in transit, unless insurance is purchased by the customer. (Insurance charges are published by the USPS, and subject to change. Currently, items with a value up to $50.00 may be insured at a cost of $1.10.)